My involvement in the www.dell.com SiteCatalyst implementation included:
- Consulted with Dell on which data points and metrics to capture to be able to measure and report on their business.
- Performed data validation checks against their existing analytics systems to ensure the accuracy and historical consistency of the new SiteCatalyst data.
- Served as the SiteCatalyst Administrator and handled all configurations such as custom reports, custom menu structure, report correlations, etc. for 150+ report suites.
- Post-launch, I helped create a training program to brief internal Dell analysts on SiteCatalyst and the specifics of their custom implementation. After the initial trainings, I participated in weekly workshop calls to answer end users' questions about SiteCatalyst and Discover.
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